Shipping Information
Last updated: May 4, 2025
We are proud to ship worldwide and bring a touch of French living directly to your home.
Below you'll find all the details about our shipping process.
Shipping Destinations
We currently ship to most countries worldwide, including the United States, Canada, Europe, Australia, and more.
If you're unsure whether we deliver to your country, feel free to contact us before placing your order.
Processing Time
Orders are usually processed within 1 to 5 business days after payment is confirmed.
Some items may take longer depending on stock availability or product type.
Note: During sales periods or high demand, processing times may be extended.
Delivery Time
Delivery estimates vary based on your location and the item ordered.
Destination | Estimated Delivery Time |
---|---|
United States & Canada | 7–15 business days |
Europe | 7–20 business days |
Australia & NZ | 10–25 business days |
Rest of the World | 15–30 business days |
Delivery times include preparation + shipping.
Please allow for possible customs delays or local disruptions.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
We occasionally offer free shipping promotions, which will be clearly displayed on the site.
Customs & Duties
Some countries may charge import taxes or customs duties upon delivery.
These charges are the responsibility of the customer and are not included in the purchase price.
We are not responsible for delays due to customs clearance.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking link.
Tracking may take a few days to become active, depending on the carrier.
Delays
While we do our best to deliver your order promptly, shipping delays may occur due to:
- Customs inspections
- Postal service disruptions
- High-volume periods (e.g., holidays, sales)
- Remote delivery zones
By placing an order, you agree to accept reasonable variations in delivery times.
Questions?
Still need help?
Contact our team at contact@atelierdorsay.fr — we're always happy to assist.